联系我们：[email protected]（一般 15 个工作日内回复）

常见问题

• AR 找不到平面：慢慢移动手机，对准光线充足、有纹理的地面；也可以切换到「夜空」模式。
• 没有声音：检查 App 内的声音开关、手机静音键和音频输出设备。App 会遵循系统静音。
• 卡顿或发热：停止当前烟花秀，让手机休息一会儿再继续。
• 无法录制：先结束正在进行的屏幕录制或屏幕共享，确认手机有足够的存储空间后重试。已保存的作品不受影响。
• 重装或换机后编辑器被锁：设置 → 恢复购买，并登录购买「永久会员」时使用的 Apple 账户。
• 管理作品：在「烟花秀」里切换作品；长按作品可以重命名、复制或删除。
• 作品文件损坏：App 会保留这个文件，其他作品照常打开。本应用没有云端账户，无法远程恢复数据。

English

Contact: [email protected]

• AR can't find a surface: move slowly toward a well-lit, textured floor, or use Night Sky.
• No sound: check the in-app sound control, the silent switch and the audio output. Silent mode is respected.
• Stuttering or heat: stop the show and let the phone cool down.
• Can't record: end any other screen recording or screen sharing, make sure there is free storage and try again. Saved shows are not affected.
• Editor locked after a reinstall or on a new phone: Settings → Restore Purchase, signed in with the Apple Account that bought Lifetime Membership.
• Manage shows: switch shows under Shows; long-press a show to rename, duplicate or delete it.
• A damaged show file is kept aside and other shows still open. There is no cloud account or remote recovery.